Ordered the wrong product? Don't like the color?

No problem, simply complete the form below.

We will supply you with the instructions for returning the item.

After we receive your return order, we will process a refund for your order within 5 days.

*Please note that any shipping costs or fees associated with the return are not refundable.

*Personalized products are not eligible for return."

Please Note

Returns must be new in their original package.

Make sure to add your order number in the return.

We do not provide return labels for customer returns or exchanges*

Returns will be accepted only if reported within 14 days from the date of delivery. (For consideration of holiday gifts, items purchased between November 15th and December 24th will be accepted for return until January 14, given all other guidelines are met.)

You are responsible for the arrival of the return shipment at our address. We therefore recommend using a service with track and trace option to track your return shipment. If returned products are not received, no refund will be given or no replacement will be arranged.

Any special offers may not be applicable after you return (part of) your order. In this case, your refund is adjusted to the original price.

If you received a damaged item, you must mail contact@alcanside.com within 3 business days of receipt to report the problem.